Refund policy
1. Returns Eligibility
We offer a 7-day return policy from the date of delivery, subject to the following conditions:
- Items must be unused, in their original condition, and in the original packaging.
- A valid proof of purchase (receipt or order confirmation) is required.
- Certain items, such as chemicals, opened detergents, fabric softeners, and starch sprays, are excluded from the return policy.
2. How to Request a Return
- Contact our customer support team at info@almuntazargt.com within 7 days of receiving the item.
- Provide your order details and reason for return.
- We will guide you through the return process and arrange for pickup or provide instructions for returning the item.
3. Refunds
- Refunds are processed after the returned item passes inspection.
- Approved refunds will be issued to the original payment method within 7 business days.
- Shipping fees (if applicable) are non-refundable unless the return is due to a defect or error on our part.
4. Damaged or Defective Items
- If the item is damaged or defective, contact us immediately upon receipt.
- We may request photos of the damaged product to expedite the process.
- In such cases, we will provide a replacement or full refund, including shipping charges.
5. Exchanges
- Exchanges are allowed within the 7-day return period for eligible items, subject to stock availability.
- If the desired item is unavailable, a refund will be issued.
6. Non-Returnable Items
The following items are not eligible for return:
- Opened chemical products, bulk detergents, or items damaged due to improper use.
- Gift cards, clearance items, or opened hygiene products.
7. Governing Law
This policy complies with UAE Federal Law No. (15) of 2020 on Consumer Protection.
Contact Us
For further assistance, contact us at:
- Email: info@almuntazargt.com